Refund policy

Eligibility

7-Day Exchange or Store Credit
Returns and exchanges are permitted only for non-personalised, non-final-sale merchandise within 7 calendar days of the original purchase date, accompanied by a valid original receipt or proof of purchase. This gives you a full week to inspect your purchase and ensure it meets your expectations. Items must be returned in unopened, unused condition, in original packaging, with all tags and seals intact. If you need to return an item, please bring your receipt and visit our store within this 7-day window. Our staff will be happy to assist with an exchange or refund, as applicable.

Condition of Items – Unopened & Original Packaging

To be eligible for a return or exchange, items must be in their original condition – this means unopened, unused, and with all original packaging and tags intact. We cannot accept returns or exchanges on any products that have been opened, used, or removed from their original packaging. This policy ensures that all customers receive new, high-quality products and that returned items haven’t been tampered with or used before resale.

Non-Returnable Items
The following items are strictly excluded from returns or exchanges:

• Personalized or engraved products
• Seasonal merchandise after the relevant season has ended
• Clearance or markdown items marked as final sale
• Perishable goods or items with limited shelf life

Exception: Manufacturing Defects
We stand behind the quality of our products. If you discover an item has a verified manufacturing defect or damage that was not apparent until after opening, we will make it right. Opened items will only be accepted for return or exchange in cases of a confirmed manufacturer’s defect. In such cases, we will gladly provide a replacement of the same item or a store credit, as appropriate. Our staff may inspect or test the product to verify the defect. This exception exists to protect you in the rare event that a product is faulty, while otherwise maintaining our no-opened-returns rule for non-defective items.

Final Sale Items (No Returns or Exchanges)

Certain products are sold on a final sale basis and are not eligible for return or exchange under any circumstances (unless defective as per the above). These include:

• Seasonal merchandise: Items related to specific holidays or seasons (e.g. holiday decor, Halloween costumes) are final sale, especially after the relevant season has passed.
• Clearance and sale items: Products marked as clearance or final markdown are final sale.
• Personalized or custom items: Any item that has been customized or personalized for you cannot be returned or exchanged.

Please double-check your selection of these items before purchase, as all sales are final on the above categories.

Customer Service & Fairness

At Your Dollarstore With More – Heritage, customer satisfaction is our priority. We believe our Return & Exchange Policy should be fair, transparent, and easy to understand. Our team is always ready to help you within the guidelines of this policy. We strive to treat every customer courteously and fairly, and we ask for your understanding of these rules, which are in place to ensure product quality and fairness for everyone.
This policy also helps us prevent misuse of the return system. By adhering to the above conditions (such as requiring unopened goods and excluding final-sale items), we can protect our store from return fraud or abuse and maintain a positive shopping environment for all customers. We reserve the right to refuse a return that does not meet the above conditions or is outside the allowed timeframe. This ensures that all customers are treated equally and that the policy is enforced consistently.

Need Assistance?

If you have any questions about our Return & Exchange Policy or need assistance with a return, please contact our customer service or speak to a store manager. We are here to help and will do our best to address any concerns or special situations within the scope of our policy. Your business is important to us, and we want to ensure you have a positive experience every time you shop with us.

Thank you for shopping at Your Dollarstore With More – Heritage! We appreciate your cooperation with our return policy, which helps us continue to offer you quality products at great prices. Enjoy your shopping, and please let us know if there’s anything we can do to assist you.